Overview
Verified- Barton, ACT 2600
- Member for 7 months
- ABN:95 686 801 650
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Reviews
Rated 1.0
1 review
I engaged Nathan Hall to restore and stain my deck based on a quote he provided, which I accepted. Unfortunately, the job was never completed, and the experience was deeply disappointing. Communication ⦁ Nathan estimated the job would take three days. I paid $1,300 upfront, half of the quoted am...
N Squared Building 's reply
Thank you for taking the time to leave your review. I’m genuinely sorry that the experience left you feeling disappointed, as this was never my intention. I would like to clarify a few points from my side so there is a clear understanding of what occurred. Project Changes & Timing There were several occasions where you changed the plan regarding how you wanted the deck finished, including changing the stain colour three to four times. These changes affected the workflow and contributed to delays. There were also extended periods where progress slowed because you frequently stopped me to discuss what I was doing. I always aim to communicate clearly, but this did add considerable time to the project. Personal Circumstances You were made fully aware that I had to leave unexpectedly on multiple days due to a serious medical emergency involving my new puppy. Sadly, the puppy later passed away, which was extremely difficult. I communicated this situation to you at the time. Materials & Methods The reason a stripper was used was because you specifically requested a faster and more cost-effective option rather than the hourly-rate sanding you declined. I followed the approach based on the budget and instructions you gave. Any product choices made were based on the information discussed and the changes that were requested throughout the job. Communication & Intention I understand how the delays and disruptions would have been frustrating. I apologise if my communication did not meet your expectations during a very difficult personal period. It was never my intention to leave you feeling unsupported or unsure about the progress. While I respect your perspective, I want to make it clear that I did not abandon the job without reason. There were multiple contributing factors, including changes to the scope and significant personal circumstances. I do appreciate the feedback and will take it on board to improve how I manage communication and scheduling going forward.
14 Nov 2025•Verified
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Service Area
Areas Serviced
We service all of Canberra and surrounding regions, including Queanbeyan, Yass, Goulburn, Bungendore, and Murrumbateman. No matter where you are in the ACT or nearby NSW, our team can get the job done.
Service Radius
Within 150 km
FAQs
What information do I need to provide you with for a competitive quote?
To give you the most competitive quote, we need: a clear project description; any plans, drawings, or measurements; site details and photos; a defined scope of work (inclusions/exclusions); preferred materials or finishes; timeline or deadlines; budget range (if known); and details on approvals or permits. The more detail you provide upfront, the more accurate, efficient, and cost-effective we can make your quote.
Why should I hire you over another business?
We’re a proudly veteran-owned, all-trades team delivering military-grade precision, reliability, and accountability. With every trade in-house, we save you time and hassle. Our veteran discipline means we show up on time, work efficiently, and get it right the first time. We offer transparent quotes, no hidden surprises, and proven capability from small maintenance to full builds.
Do you offer a guarantee on the work that you carry out?
We guarantee all our work meets or exceeds Australian Standards. Every job comes with a 12-month workmanship warranty and full manufacturer warranties on supplied materials. If something’s not right, we’ll fix it — no excuses. Our goal is to ensure the job is done right the first time and that you’re protected and confident long after we leave.
Do you specialise in any work in particular?
We’re Multi-Disciplined, Not Narrowly Specialised At N Squared Building, we pride ourselves on being highly versatile. Our veteran-led, all-trades team can take on virtually any building, maintenance, or repair project — residential, commercial, or strata. This means we’re not locked into one niche. Instead, we adapt to the job at hand, bringing the right skills, trades, and solutions together to get the work done efficiently, cost-effectively, and to the highest standard.
How long have you been in the business?
This is a new venture but have been in business for the past 5 years.
Is your pricing competitive?
Yes — Our Pricing Is Competitive and Transparent At N Squared Building, we keep our pricing fair, competitive, and fully transparent. Because we have every trade in-house, we cut out the middleman and pass those savings on to you.
What are the terms of payment?
For Small Jobs (under $2,000): Payment is due in full upon completion of works. For Larger Projects: We use progress payments based on agreed project milestones. Deposit: % to secure booking and cover initial materials. Progress Payments: As stages are completed (e.g., framing, lock-up, fit-out). Final Payment: Due upon practical completion and handover. Accepted Payment Methods: Bank transfer, credit/debit card, or approved account terms (for repeat clients).
What happens if there is an emergency relating to my job that requires immediate attention?
Immediate Action: Our team will attend promptly to assess and stabilise the situation. All Trades In-House: Because we have every trade available, we can act quickly without waiting on outside contractors. Clear Communication: We’ll inform you right away, explain the issue, and outline the fastest and safest solution. After-Hours Support: For critical emergencies, we have an after-hours contact to ensure you’re not left waiting until the next business day.